phone (800) 288-5555 or (415) 547-7800 fax (415) 547-7825 email memberservices@sfhp.org TDD / TTY Customer Service (888) 883-7347 24/7 Nurse Advice Line: (877) 977-3397 Phone Hours: Monday-Friday 8:30am-5:30pm Lobby Hours: Monday-Friday 8:00am to 5:00pm