San Francisco Health Plan: Members: Contact Us

Choose a department:

Provider Contacts

Provider Relations

Phone (415) 547-7818 ext. 7084
Fax (415) 615-6450
Email Provider.Relations@sfhp.org

Eligibility Verification

Secure Provider Website: Verify eligibility and PCP for any date of service.
Interactive Voice Response System (415) 547-7810
Phone (800) 288-5555 or (415) 547-7800
Fax (415) 547-7825
Email memberservices@sfhp.org

Authorizations

Phone (415) 547-7818 ext. 7080
Outpatient Fax Line:
UCSF, DPH, Consortium Clinics, & SFGH Medical Groups only
(415) 357-1292
Inpatient Fax Line
UCSF, DPH, Consortium Clinics, & SFGH Medical Groups only
(415) 547-7822
All Other Medical Groups: Please click here
Email authorizations@sfhp.org

Claims

Phone (415) 547-7818 ext. 7115
Phone Hours 9:00 to 12:00 and 1:00 to 5:00 Monday-Friday
Fax (415) 547-7827
Email claimsinfo@sfhp.org
Address Claims Department, 201 Third Street, 7th Floor, San Francisco, CA 94103

Health Improvement and Clinical Quality

Phone (415) 615-4418
Fax (415) 615-4318
Email healthimprovement@sfhp.org

Member Outreach

Phone (415) 615-4254
Email healthimprovement@sfhp.org

Health Education and Cultural Linguistic Services
Phone (415) 615-4420
Fax (415) 615-6420
Email alemon@sfhp.org

Pharmacy

To Submit a Prior Authorization: Fax completed form to InformedRx (866) 511-2202
To Contact InformedRx by phone: (800) 626-0072
SFHP Pharmacy Line: (415) 547-7818 ext. 7085
Pharmacy Fax: (415) 547-7819
Email pharmacy@sfhp.org (For providers and pharmacies only)

Contracts

Phone (415) 547-7818 ext. 7084
Email Provider.Relations@sfhp.org