Providers

• Authorizations
• Facility Site Reviews
• Grievances
• Staying Healthy
• Provider Claim Dispute
• Age Specific Progress Notes with PE/Growth/Development Anticipatory Guidance
• Advanced Directives
• Behavioral Health Referrals

Grievances

The Grievance Forms are available in all 5-threshold languages-English, Spanish, Chinese, Vietnamese and Russian. We ask that providers have grievance forms available for members in their office or you can refer members to the website. The Customer Service Department is available to help providers and members with any grievance or complaint. You can call us at (415) 547-7800 or (800) 288-5555.

• English
• Spanish
• Chinese
• Russian
• Vietnamese