Transitional Care Services
SFHP members may be eligible for Transitional Care Services (TCS). TCS is for members who transfer from one setting or level of care to another and need help after they are discharged from the hospital, institution, other acute care facility, and skilled nursing facility to home or community-based setting, Community Supports placements (including Sobering Centers, Recuperative Care, and Short-Term Post Hospitalization), post-acute care facilities, or long-term care (LTC) settings.
TCS can help you:
- Review your discharge instructions and help you get answers from the right people.
- Schedule your care visits after you are discharged.
- Find a licensed clinician who can help you with medications after you are discharged.
- Provide community referrals.
- Get a ride to your medical visits.
- Manage your providers.
- Find out what other Care Management programs you may be able to get.
To learn more about TCS, please call the SFHP TCS Intake line at 1(415) 615-4550, Monday – Friday, from 8:30am – 5:30pm.
For more information, call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free) or 1(888) 883-7347 (TTY), Monday – Friday, from 8:30am – 5:30pm.